![]() ![]() No staff offered to relocate us to another room or fix the issue. Our VIP concierge told us the temperature in the room could not go below 24 degrees Celsius, but in the other rooms we reserved for our family their room temperature were 20 degrees Celsius. We brought our concerns to our VIP concierge and the issue was not fixed. When we arrived our room was extremely hot. While this can not be avoided, I believe storing the pile of sargassum behind a fabric fence right next to the outside sitting of a restaurant can be avoided. The big problem they have is the sargassum. And it was all very tasteful without insane noise. Very talented and professional artists performed every night of our stay. I had the most miserable trip home and a few days after. ![]() Spinach was past it's prime and after a bite or two was too late to avoid food poisoning. With the exception that I got sick after eating a spinach salad on my last day. Coffee and sorbet are the most popular and are excellent. Cleanliness is better than at any medical facility in the US. The aqua circuit and the massages are world class. One thing that was absolutely AMAZING was the spa. There are packs of coati living at the VIP pool. The wildlife is everywhere rummaging through the garbage cans constantly even in the area with shops/restaurants. In general NO rules are enforced including the non smoking part. This is against the posted rules at the pool. This way there is no way to get a towel or a chair at 10AM. People go at 6AM, put their towels on the chairs and leave. One problem, and it is a huge one - no access to the beach chairs. The resort is on a small scale, very pretty, very clean, very well run.
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